FAQ
Questions, answered.
Are visits in person or telehealth?+
Telehealth. Every visit is a video visit on Jane, and we see patients anywhere in Florida and Utah. Our Clermont office is our practice base, not a walk-in clinic. Labs are drawn at a lab location near you, and medication ships to your door.
What if my labs come back normal?+
Normal on a standard panel often just means the real issue was not tested. Our panel goes deeper: hormones, thyroid, inflammation, iron, and metabolic markers. If the cause is not medication, we will tell you, and the plan becomes training, nutrition, and lifestyle.
How fast do you answer questions between visits?+
Within 24 business hours, through the patient portal or by text.
How does it start?+
Pick a pathway, book a free intake in Jane, then meet Brian. Labs come next, and he reviews and approves your plan personally.
Do you take insurance?+
No, by design. Cash pricing keeps the plan built around you, not around what a payer approves.
Can I use HSA or FSA?+
Many patients use HSA or FSA funds. Check with your plan administrator.
Is this available virtually?+
Yes, by telehealth for patients in Florida and Utah, plus in person in Clermont, FL.
How is my data protected?+
Medical information lives in Jane and the secure patient portal, never on this website. Do not send medical details through the contact page.
What does GymRx not treat?+
GymRx focuses on weight loss, metabolic health, strength, longevity, hormone health, and recovery. It is not a replacement for primary care, urgent care, or emergency care. Anything outside that scope is referred back to your primary care physician or to a specialist.
How do refills and the portal work?+
After intake, your plan, workouts, check-ins and refill requests live in the patient portal. Refills are requested by text link.